Repair Process


Butler’s Collision Repair Services

Butler Collision Center is a leader in collision repair among automotive dealership and insurance referrals in Southern Oregon. Our customers are our number #1 priority and we are focused on getting you back on the road.
We offer all types of collision repair and are certified by many manufactures so you can rest assured that your vehicle will be repaired to its original quality. We have a superior frame and body repair shop, computer-aided paint color matching system, and work with all insurance providers.
If you already have an appointment please review our what to bring check-list to save time, also if you need a rental vehicle we have them on site but please let us know when you set your appointment.

  • Collision Repair
  • Aluminum Repair/Welding
  • Structural Welding
  • Vehicle Painting using computerized color matching and a state of the art downdraft spray booth
  • Mechanical Repair including engine repair, scan tool diagnosis, suspension diagnosis and replacement
  • Structural/Frame Repairs
  • Electronic 3-Dimensional Measuring

Complete Collision Repair

We will give you care instructions for the fresh paint, as well as advise you about any other issues that came up. Your car will be as good as new, and we can help put this stressful event in the rear-view mirror.

Schedule an Appointment

In-house Rental and Shuttle Service

Butler Collision Center has our own rental service, with cars reserved for our Collision customers. If you need a rental vehicle please let us know when setting an appointment so we can make sure we have one ready for you.  Often times rentals are fully or partially covered by insurance, we will work with you and your insurance company to supply you with a rental.

We also have a shuttle service running each weekday in Medford and Ashland. If you are in need of a ride to or from the shop let us know and we will get you to where you need to go in our shuttle.


  • More than 60 rental Cars
  • Weekday Shuttle service

You Insurance Company

Butler Collision Center works with all insurance companies to get your car repaired.

Once we complete your estimate we will submit the information to your insurance company for review. Once the insurance company decides they want to repair your car and not declare it a total loss we will start work by ordering parts. We will also begin to tear down the vehicle and inspect for additional damage.

You are not required to use the auto body shop the insurance company recommends. Often they will partner with a shop and in return for sending referrals, they get a discount on labor and parts costs. You should have your vehicle repaired where you feel most comfortable and by a shop that has the tools to properly repair your make and model.

How long will the repair take?
In general repairs start once we get all of the parts ordered in. It can be a process to get it all together and takes between 5-10 days on average. When you drop your car off we will let you know the estimated time as well as check in with you during the repair.
Do I have to go the shop my insurance tells me to
How many quotes do i need for my insurance.
only 1. you do not need 3.
Do you offer a warranty?
Yes! Butler collision repair offers a lifetime warranty on all work performed.
Do you use OEM parts to repair my car?
Yes, and no. It will depend on availability and cost for what the insurance company is willing to pay for. You can ask and we will use OEM parts on your car but you may be responsible for the added repair costs. We will discuss this with you.
Is my car a total loss?
that depends.
Does Butler Collision Repair accept my insurance company?
Yes, Butler works with all insurance companies.

Collision Repair with a Smile.

If you have any questions please give us a call we are always happy to help.